Retail Stock Items
We hope that you are happy with your Crewroom purchase. However we understand that you may occasionally need to return items.
- 28 days return period - Full Price Items
- 14 days return period - Sale/Clearance Items
- Make sure item is unworn with original tags attached
- Crewroom reserves the right to refuse the return or deduct from a refund any diminution of value as a result of the product not being in the above condition.
- Complete a returns form that can be downloaded here, requesting a refund or exchange, remember to include a reason to help us improve our products. (We can only exchange like for like products e.g a different size, if you want a different item then you will need to request a refund and place a new order.)
- Use the address label that’s on the bottom of your invoice (it is not pre-paid.)
- Return via Post Office or courier of your choice.
- Use a tracked/insured service as the customer is liable for any losses.
- Refunds take up to 10 working days.
- Exchanges take up to 14 working days.
- You will be refunded to your original method of payment.
- Once we have processed your return/exchange you will receive a confirmation email.
- Please allow 3-5 working days from receipt of email for the refund to show on your statement.
If you have lost your returns form you can download another copy here.
N.B. Faulty Goods - returned garments must be laundered and clean. We cannot accept soiled garments. These will be returned to customers without repair.
Custom Team Items (Made to Order)
Once orders have been confirmed for ‘custom made’ garments they may not be cancelled. Please ensure your choices are correct before you place your order.
Any errors, defects or shortages need to be notified to Crewroom within seven days of receipt of goods. If there is an error as a result of Crewroom's mistake we will, of course, correct it. To return faulty garments please call for authorisation first on 020 8877 3888 and then send them to Crewroom, 125 Lower Richmond Road, Putney SW15 1EX.
N.B. Faulty Goods - returned garments must be laundered and clean. We cannot accept soiled garments. These will be returned to customers without repair.
For more information about your other statutory rights, please visit Consumer Rights Act.