Retail Stock Items
If the items you ordered are in stock, we aim to despatch them by the next business day.
Standard UK - £4.95 - Standard delivery within the UK is usually between one and three days using First Class Recorded Delivery.
Next Day UK (order by 2pm) - £7.95 - Exclusions Apply: Your order must be placed before 2pm, Monday to Thursday. Orders placed over the weekend will not be dispatched until Monday for delivery on Tuesday. Signature required upon delivery, therefore we advise using a work address or an address that is manned all day. Mainland UK delivery only.
Europe, USA & International - £17, £17 & £25 respectively. Orders are generally received in seven to ten days. Please note, the Delivery P&P charge on our website covers delivery (carriage/postage) of the goods to the customer in their stated country. It does not cover any additional import duties or taxes which may be levied by the government of that particular country - the end customer is responsible for paying any such charges.
If your item is not in stock, we advise you by email and give you the estimated delivery time or replenishment stock if applicable. You will always have the option to cancel your order if you would rather not wait. Postage and packaging is charged at the rates detailed in the checkout section of this website. Please note, WaterRowers are not held in stock and delivery is available for UK orders only. Unfortunately, we are unable to process orders for WaterRowers outside of the UK and refunds will be made accordingly.
Custom Team Items
Customised items are subject to delivery times as detailed below. Please note that using the Teamroom online facility may alter these lead times.
JL Lycra Kit: Approx 6 weeks
JL Outerwear: Approx 6 weeks
Crewroom Technical Kit: Approx 6 weeks
Crewroom Casual Kit: Approx 4 weeks
NB: Orders that require new artwork - we create artwork based on the specifications you have provided and then email this to you for approval. Delays in this process may delay your order.
Due to the variables inherent in custom manufacturing, all delivery dates quoted are estimates & cannot be guaranteed.
Shipping will be charged at 50p per item with minimum charge of £17.00 on all custom orders.
If using the Teamroom facility there is a £3.50 charge per order which covers bulk delivery, processing individual card payments and the picking and packing of individual orders.